Does it feel different at home vs. our stores?
If your new mattress feels a bit different than the one you tried in our showroom, it may take some time for your body to get used to it and break it in—just like a new pair of shoes!
Read this helpful article here about getting used to your new mattress! Learn More >
Comfort Return Guarantee
We are committed to helping you get your best night’s sleep, and we want to make sure you are happy with your purchase! If for some reason you are still not satisfied with your new mattress, for certain select mattresses we offer up to a 360 Day Comfort Guarantee (mattresses only, not eligible on foundations, adjustable bases, or other sleep accessories). The availability and length of our Comfort Guarantee varies by manufacturer and quality level. When utilized, you will receive an in-store credit (net of applicable return and redelivery fees).
For more information regarding our Comfort Return Policy, email us at markh@simplysleepbetter.com or give us a call at either of our two stores: 605-716-2222 or 605-341-8811. Comfort Return Policies will vary depending on the mattress manufacturer, so you’ll need to reach out for complete policy details for your specific mattress and if your mattress qualifies.
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Tempur-Pedic® Mattresses only: more than 30 days after receipt and up to 90 days
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Sealy Posture-pedic and Hybrid Mattresses only: more than 30 days after receipt and up to 90 days
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iComfort and iComfort Hybrid Mattresses only: more than 30 days after receipt and up to 120 days
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Beautyrest Mattresses above Select line only: more than 30 days after receipt and up to 120 days
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Kingsdown Mattresses only: more than 30 days after reciept and up to 120 days
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Nectar Mattresses only: more than 30 days after receipt and up to 360 days
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Please note that all comfort returns are 1-time only. If you are eligible for a comfort return, you may return a mattress once for store credit (net of applicable fees) but not a second time on the reselected mattress. If a return is necessary, you can rest assured that our sales associates can help facilitate eligible returns. Policies and procedures for obtaining a return authorization will vary based on the reason for return.
Other Returns
You may check out our standard return policy here. Only prior-authorized returns by our customer service team will be honored, and in most cases opened mattresses (the original protective plastic has been opened) are not returnable except if they qualify for a Comfort Guarantee (see above) or manufacturer warranty due to warranted defect.
Some of our customers wonder why they can’t return their mattress just like they would return a consumer product to another retailer like a sporting goods store or hardware store. There a several reasons, but the primary one is that mattresses are a health and wellness product. No one wants to pay for a new mattress but receive a mattress that someone else has already slept on, regardless of whether it was 3 nights of sleep or 30. When you pay for a new mattress from our stores, we provide you a truly new mattress. Since most all our customers want this same treatment, there is really no value available to be given back to a customer who wants to return an out-of-original-packaging mattress because that mattress can no longer be sold as new.
Are you ready to get better sleep on a new mattress?
Check out our mattress selection and start sleeping better!